My Experience
Myself Surendra Donthamsetti a skilled IT Engineer with over 8 years of experience, adept at aligning technical expertise with business goals. Proficient in WordPress, WooCommerce, and PHP development, with additional skills in server administration, e-commerce platforms, and responsive design. Open to both freelance and full-time roles.
Additionally, I am a seasoned Customer Service Specialist with 3+ years of experience in business development, client relationship management, and conflict resolution. Proven ability to enhance customer satisfaction, manage high-pressure situations, and drive growth through strategic initiatives. Strong communication, multitasking, and problem-solving skills, with a focus on fostering productive, long-term relationships.
SKILLS
• Customer Service & Escalations Management
• Business Development & Client Relationship Management
• Conflict Resolution & Decision Making
• Communication & Interpersonal Skills
• Time Management & Leadership
• Advanced Product Knowledge
• Sales Forecasting & Strategy
• Languages: PHP, Java, C, C++, Lua, Python
• Web Technologies: HTML, JavaScript, CSS
• Area of Interest: Web App Development, IOT Product Development, Android App Development, Cross Platform Mobile App Development
• Versioning Tool: Git (Bitbucket and GitLab)
• Database: MySQL
• Hosting Platform: Windows, Ubuntu
• Web Servers: XAMPP
• CMS: WordPress, OpenCart
Work Experience
Wareshare Technologies Private Limited.
Technical Architect
Worked as Technical Specialist Job role was Managed escalations and enhancing client retention by 15%. Developed and implemented sales strategies. Resolved more than 650 customer issues
May 2022 – Present
Litigo Legal Services (Opc) Private Limited.
PHP WordPress Developer
Worked as WordPress and WooCommerce developper. Customize WordPress themes and templates to align with visual design and branding guidelines, as well as developing custom themes, plugins, and widgets.
Oct 2023 – Present
Freelancer
Tech Mahindra Limited.
Customer Service Specialist
Worked as Customer Adviser for the client Flipkart India Private Limited Managed escalations and resolved 65% of customer tickets within strict timelines, increasing customer satisfaction.
Sep 2021 – Mar 2022
FloatingChip Internet Technologies Private Limited.
Extra Space
Client Relationship Specialist cum Manager | Business Development
Developed and implemented sales strategies to meet targets and forecast projections. Maintained an up-to-date customer database and attended professional development programs for continuous learning. Built strong customer relationships, leading to improved client retention and increased sales performance.
Apr 2018 – Feb 2021
Maven Infotech Private Limited.
Extra Space
Customer Support Specialist
Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Jan 2018 – Mar 2018
OM Freight Forwarders Private Limited.
Extra Space
Procurement Specialist
Was Handling Logistics Activities for the client Cognizant Technology Solutions India Pvt. Ltd
May 2015 – Nov 2015
Ruben Solution Marketing Ventures LLP.
Extra Space
IT Support Engineer
IT Admin (Hardware, Networking & Servers like Monitoring and Administration of the IT Infrastructure like Laptop, Desktop, Printer & scanners, Installation, configuration & troubleshooting of all types of Hardware and software applications problems. Set -up & Maintenance of IT network (LAN and WAN), Routers and Firewall system security. Working on Web Server, Control Panel, Software and Services such, File sharing Server(s) (FTP, NAS) etc.
Feb 2012 – Oct 2014
Okay Call Centre Private Limited.
Extra Space
Back Office Executive
• Joined as an Intern and handled Back-office work like, providing administrative and managerial support for the staff working in the front office team.
• Performing basic admin duties including printing, sending emails, and ordering office supplies.
• And, also providing IT support like Installation, configuration & troubleshooting of all types of Hardware and software applications problems related to Desktop, Printer & scanners.
• Monitoring and Administration of the IT Infrastructure of all the branches of the company in Kolkata region.
Feb 2011 – Nov 2011
I’ve Worked With
Education & Awards
IIT Madras
Winner of Utkraanti-16
Winner of Utkraanti-16 in Robotics Championship organized by Wingfotech Excellence at IIT Madras during Chemclave’16 and was Secured 1st Position in Final Round.
Jan-2016
Gayatri Vidya Parishad College of Engineering
Winner of ELECTROCLIQUE-2K16
Winner of ELECTROCLIQUE-2K16 in EEE Hardware Expo organized by Society of Electrical and Electronics Engineers at Gayatri Vidya Parishad College of Engineering and was Secured 2nd Position in Final Round.
Jan-2016
GITAM University
Winner of iSquareR2016
Winner of iSquareR2016 in Robotics Championship organized by GITAM University and was Secured 1st Position in Final Round.
• Attended the Two Days iSquareR2016 Seminar on Robotics in Space Technology organized by GITAM University
Jan-2016
IIT Bombay
Runner of NRC
Runner of NRC event in Mind Wave Control Robot at IIT Bombay organized by ARK Techno solutions.
Jan-2017
GMR Institute of Technology
Winner of STEPCONE2017
Winner of STEPCONE2017 in Robo Contest organized by GMR Institute of Technology and was Secured 2nd Position in Final Round.
Jan-2017
Gayatri Vidya Parishad College of Engineering
Winner of VIDHYUTRA2K17
Winner of VIDHYUTRA2K17 in Project Expo organized by Gayatri Vidya Parishad College of Engineering and was Secured 3rd Position in Final Round.
• Attended the Two Days Particle (Microsoft) 2016 National Workshop on Fog Computing & Internet of Things organized by JNTUK UCEV
Jan-2017