Builder, AI agent-focused technologist, and cybersecurity-aware operator
I'm Surendra. My journey has moved through multiple worlds, from IT administration and infrastructure to robotics, IoT experimentation, web development, freelancing, AI automation, and entrepreneurship. That layered path gave me something valuable: I understand technology not only as code, but as operations, systems, opportunity, and real-world problem solving.
I have always learned best by building. Whether it was assembling systems, working with microcontrollers, exploring drones and humanoids, creating websites, or shaping business ideas, I have consistently chosen practical implementation over passive theory.
That is why my work today sits at the intersection of engineering, operations, automation, cybersecurity awareness, customer-facing delivery, and business direction. I enjoy creating systems that are practical, scalable, and useful, whether that means shipping a product, improving a workflow, supporting a client, or shaping a bigger long-term vision.
What I bring
Full-stack delivery, AI-agent thinking, automation systems, IoT curiosity, and an implementation-first mindset shaped by real support, infrastructure, and client work.
What I care about
Building useful tools, reducing friction, creating practical value, and helping people and businesses move forward through technology that actually solves something real.
Snapshot
- Business-minded technical professional with 10+ years of evolving experience
- Built across IT admin, IoT, robotics, web development, automation, AI agents, and freelancing
- Strong practical mindset shaped by execution, competitions, and self-learning
- Focused on creating value, opportunities, and real solutions through technology and security-aware delivery
3
life phases
10+
years evolving
Founder Link
Building toward Fusionlancers Technologies Pvt. Ltd as a practical, opportunity-creating direction.
How My Story Evolved
My path has never been perfectly conventional. During engineering college, I became increasingly aware that the classroom model was not helping me grow the way hands-on work did. Instead of accepting that disconnect, I leaned harder into practical learning, technical events, competitions, self-built projects, and real-world experimentation.
That decision shaped everything after it. I kept following technology wherever it created momentum: hardware, networking, embedded systems, robotics, web products, freelancing, and eventually a wider entrepreneurial vision.
Project DNA
Hands-on engineering
Practical products
Journey Timeline
A quick view of how my path evolved from systems work to products and entrepreneurship.
01
Early Career
Systems & IT Operations
Started with hardware, maintenance, networking, infrastructure administration, and real-world technical support.
02
Hands-on Exploration
IoT, Robotics & Embedded Building
Moved into Raspberry Pi, Arduino, controller boards, protocols, robotics competitions, drones, rovers, and humanoid experimentation.
03
Professional Expansion
Web Products, Freelancing & Business Direction
Expanded into websites, product development, practical delivery, automation, client work, and entrepreneurship.
Focus Areas
Why Competitions Mattered
Technical competitions changed my confidence. They showed me that practical skill could open doors faster than classroom performance alone. Winning, participating, and getting exposure through events at places like IIT Madras and IIT Bombay gave me proof that hands-on learning was not just a preference, it was a strength.
That phase helped me move from curiosity into conviction. It made me trust my ability to learn by building, compete seriously, and keep moving toward deeper technical work.
Career Journey
Associate Full Stack Developer
PPCROY Tech Solutions
Developing, debugging, maintaining, and delivering full-stack applications with cross-functional collaboration and secure software practices.
Technical Architect
WareShare Technologies Pvt. Ltd. / rentOcart
Led support, escalations, client communication, and business-aligned technical delivery with measurable retention, service, and revenue improvements.
PHP WordPress Developer
Litigo Legal Services Pvt. Ltd. (Freelancing)
Delivered WordPress, WooCommerce, Shopify-adjacent, and branding-driven website customization work for practical business needs.
Customer Service Specialist
Tech Mahindra
Managed escalations and customer support quality while supporting Flipkart-facing service delivery.
Client Relationship Specialist cum Manager | Business Development
FloatingChip Internet Technologies
Handled customer relationships, email/chat support, issue resolution, and business development communication.
Customer Support Specialist
Maven Infotech Pvt Ltd
Managed support inquiries, identified customer needs, and contributed to sales-support workflows.
Procurement Specialist
OM Freight Forwarders Pvt. Ltd.
Worked on logistics and procurement support for Cognizant-linked operational requirements.
IT Support Engineer
Ruben Solution Marketing Ventures LLP
Worked across IT infrastructure, hardware, networking, LAN/WAN, routers, firewall awareness, and file-sharing systems.
Back Office Executive
Okay Call Centre Pvt. Ltd.
Handled branch support, admin coordination, and early-stage IT support responsibilities after joining as an intern.
Languages
Interests
Phase 1
IT Admin, Hardware, Networking & Servers
Systems foundation
My early years were shaped by hands-on IT administration. That phase taught me how real systems fail, how they recover, and how operational discipline matters.
- Computer assembling, maintenance, and hardware troubleshooting
- Monitoring and administration of desktops, laptops, printers, scanners, and IT infrastructure
- LAN and WAN setup, router support, firewall awareness, and network maintenance
- Basic exposure to web servers, control panels, FTP, NAS, and file-sharing systems
Phase 2
IoT Curiosity, Robotics & Embedded Systems
Builder mindset
As my curiosity grew, I moved deeper into electronics, embedded systems, and self-driven experimentation. This is where robotics, drones, rovers, and IoT became a serious part of my identity.
- Worked with Raspberry Pi, Arduino, Espressif, ESP8266, ESP32, Atmel AVR, PIC, and related controller families
- Built around interests like humanoids, drones, rovers, LoRa, and Zigbee
- Coded in embedded C, embedded C++, Lua, and Python
- Worked with protocols including I2C, SPI, UART, MQTT, and HTTP
Phase 3
Web Development, Freelancing & Product Thinking
Digital execution
Over time, my focus expanded into websites, product delivery, freelancing, and business-oriented technical work. I started connecting engineering skill with real market value.
- Worked with PHP, Java, C, C++, Lua, and Python
- Built with HTML, JavaScript, CSS, jQuery, Bootstrap, and practical frontend workflows
- Focused on web apps, IoT products, Android ideas, and cross-platform product thinking
- Used Git across GitHub, Bitbucket, and GitLab with MySQL, XAMPP, Windows, Ubuntu, WordPress, and OpenCart ecosystems
Turning Points
01
During engineering college, I felt disconnected from the way subjects were being taught. Practical exploration taught me far more than passive classroom learning.
02
Once I discovered technical competitions, I started participating actively, winning prizes, and earning opportunities to compete at IIT Madras and IIT Bombay.
03
Seeing many skilled engineers remain unemployed made me think beyond my own path and toward creating opportunities for other talented people too.
04
Freelancing and entrepreneurship started to feel like more than personal career options. They felt like a way to build practical value, income paths, and empowerment for skilled people.
05
That thinking eventually evolved into the idea of building Fusionlancers Technologies, connecting skill, real work, and a more practical future.
Mindset & Strengths
Even without a perfectly traditional path, I kept building. That matters to me. A lot of my confidence comes from doing the work, solving the problem, and learning whatever is needed to move forward.
- Quick learner who can adapt to unfamiliar tools and technologies through hands-on implementation
- Comfortable across hardware, networking, embedded systems, websites, automation, and delivery work
- Strong belief in practical execution over purely theoretical learning
- Able to connect technical capability with business direction, problem solving, and opportunity creation
Why I Keep Building
I want to work on solutions that help real people, create practical value, and open meaningful opportunities. That has become a bigger motivation than simply collecting titles.
Entrepreneurial Direction
At one point, I started reflecting seriously on a bigger problem: there are many skilled people who still struggle to find work, direction, or a path that matches real-world demand. I saw that problem not only in myself, but in many other engineers too.
That is what pushed me toward entrepreneurship. Instead of thinking only about getting hired, I started thinking about how to create systems, platforms, and professional opportunities that bridge skill and work more effectively.
That thinking eventually became part of the vision behind Fusionlancers Technologies: a practical, empowering direction built around real skills, learning, and opportunity creation.
What I Believe
- Marks do not define real talent or long-term capability.
- Many people are skilled but lack the right guidance, positioning, and opportunity.
- Technology should solve practical problems and create meaningful value for real people.
- Continuous learning, persistence, and implementation matter more than perfect paperwork.
Operational & Business Proof
- Resolved 95% of customer tickets within strict timelines at WareShare Technologies
- Improved client retention by 15% through direct customer communication and delivery focus
- Contributed to 20% annual revenue growth through support and sales-aligned execution
- Handled 500+ customer issues across phone, email, and chat workflows
Extra Contact Layer
The resume carries both a primary professional email and a direct secondary address for practical outreach.
Business & Client Leadership
My public professional profile is not only about engineering. It also reflects years of customer experience, business development, client relationship management, escalation handling, and practical delivery ownership.
01
Customer experience and client relationship management shaped how I communicate, retain trust, and handle delivery pressure.
02
Business development work taught me how to connect technical execution with commercial value, opportunity, and long-term relationships.
03
Support and escalation work strengthened my ability to solve problems calmly while protecting both user experience and business outcomes.
04
That business-facing layer is one reason I can move between engineering, operations, and client-facing delivery without losing context.
Public Website Footprint
My public profiles point visitors not only to this portfolio, but also to the business and product websites connected to the work I have been building around it.
Fusionlancers Vision
A practical idea shaped by the gap between skill and opportunity
Fusionlancers comes from a simple belief: many talented people do not fail because they lack ability, they struggle because the path from skill to opportunity is broken or unclear.
Visit Fusionlancers Technologies Pvt. Ltd01
Create practical opportunities for skilled people who need better direction
02
Connect real ability with modern digital work instead of relying only on traditional academic signals
03
Build a more implementation-first culture around learning, freelancing, and professional growth
Founder's Note
I want technology to feel useful, practical, and opportunity-creating
Fusionlancers is personal to me because it comes from lived experience. I have seen what it feels like to have curiosity, effort, and skill, but still not always find the right path through traditional systems.
That is why I care about building environments where practical skill matters, learning stays active, and people can grow through real work instead of waiting for perfect circumstances.
Whether I am building a product, solving a technical problem, or shaping a business idea, I want the outcome to be useful not only for me, but for the people growing alongside it.
Closing Note
I do not come from a perfectly polished background, and I am comfortable saying that honestly. What I do bring is persistence, curiosity, technical range, and a willingness to keep learning until the work gets done.
If there is a challenge in front of me, I usually move toward it by building, testing, adapting, and improving. That has been true from my earliest IT admin days all the way to products, freelancing, robotics, automation, and business thinking today.
Let's Build Something Useful
Open to meaningful projects, technical collaborations, and practical business ideas
If you want to discuss a product, automation workflow, web platform, IoT idea, or a business-backed technical challenge, I'm open to real conversations that lead to practical results.