Technical Architect | Cloud Architect | Full Stack Developer | Building Scalable Web & Mobile Apps | Business Development | Junior Cybersecurity Analyst | Hacking Hobbyist | Embedded Electronics & HAM Radio Hobbyist
Surendra Donthamsetti
Skilled IT Engineer with over 8 years of experience, adept at aligning technical expertise with business goals. Proficient in WordPress, WooCommerce, and PHP development, with additional skills in server administration, e-commerce platforms, and responsive design. Open to both freelance and full-time roles.
Additionally, a seasoned Customer Service Specialist with 3+ years of experience in business development, client relationship management, and conflict resolution. Proven ability to enhance customer satisfaction, manage high-pressure situations, and drive growth through strategic initiatives. Strong communication, multitasking, and problem-solving skills, with a focus on fostering productive, long-term relationships.
My Experience
Adorn Various Hats
With a solid background in IT administration, I have managed a variety of roles, overseeing hardware, networking, and server tasks, including computer assembly, maintenance, and IT infrastructure management. My experience includes setting up and securing IT networks (LAN/WAN), troubleshooting, and managing web servers. I am also skilled in IoT projects, working with platforms like Raspberry Pi, Arduino, and Espressif, and experienced in IoT protocols (I2C, SPI, UART, MQTT, HTTP). My technical expertise extends to programming in PHP, Python, Java, C, C++, and Lua, with proficiency in MySQL, Git version control, and CMS platforms like WordPress and OpenCart. My primary areas of interest are in IoT product development, web app development, and cross-platform mobile app solutions.
Wareshare Technologies Private Limited.
Technical Architect
Worked as Technical Specialist Job role was Managed escalations and enhancing client retention by 15%. Developed and implemented sales strategies. Resolved over 500 customer issues
Litigo Legal Services (Opc) Private Limited.
PHP WordPress Developer
Worked as WordPress and WooCommerce developper. Customize WordPress themes and templates to align with visual design and branding guidelines, as well as developing custom themes, plugins, and widgets.
Tech Mahindra Limited.
Customer Service Specialist
Worked as Customer Adviser for the client Flipkart India Private Limited Managed escalations and resolved 65% of customer tickets within strict timelines, increasing customer satisfaction.
FloatingChip Internet Technologies Private Limited.
Client Relationship Specialist cum Manager | Business Development
Developed and implemented sales strategies to meet targets and forecast projections. Maintained an up-to-date customer database and attended professional development programs for continuous learning. Built strong customer relationships, leading to improved client retention and increased sales performance.
Optimizing Businesses of Every Kind, Every Size. Are You Next?
my Skills
• Customer Service & Escalations Management
• Business Development & Client Relationship Management
• Conflict Resolution & Decision Making
• Communication & Interpersonal Skills
• Time Management & Leadership
• Advanced Product Knowledge
• Sales Forecasting & Strategy
my Technical Skills
• Languages: PHP, Java, C, C++, Lua, Python
• Web Technologies: HTML, JavaScript, CSS
• Area of Interest: Web App Development, IOT Product Development, Android App Development, Cross Platform Mobile App Development
• Versioning Tool: Git (Bitbucket and GitLab)
• Database: MySQL
• Hosting Platform: Windows, Ubuntu
• Web Servers: XAMPP
• CMS: WordPress, OpenCart
- Business & Relationship Development
- Conflict Resolution & Decision Making
- Web Development
- Mobile App Development
- Web & Cloud Hosting Platforms
- Digital Marketing
TECHNICAL ARCHITECT
- Architect end-to-end solutions for web, mobile & IoT products.
- Define micro-services, REST/GraphQL APIs and CI/CD pipelines.
- Enforce coding standards through design & code reviews.
- Optimise for scalability, fault-tolerance and cost efficiency.
- Mentor dev teams and map tech choices to business OKRs.
SCALABLE WEB & MOBILE APPS
- Deliver cross-platform apps with Flutter/Ionic/React Native.
- Implement offline-first and real-time sync patterns.
- Tune front-end performance to pass Core Web Vitals.
- Integrate payments, push notifications & analytics SDKs.
- Publish and maintain releases on App Store, Play Store & as PWAs.
ETHICAL HACKING (HOBBY)
- Explore network, web & wireless exploitation techniques.
- Compete in CTFs and responsible bug-bounty programs.
- Script custom reconnaissance & exploit automation tools.
- Document findings to strengthen security posture.
- Track emerging threats and contribute to community forums.
CLOUD SOLUTIONS
- Provision AWS, Azure & GCP stacks with Infrastructure-as-Code.
- Design auto-scaling, multi-region deployments for high uptime.
- Orchestrate containers with Docker & Kubernetes.
- Implement monitoring, logging & DR strategies.
- Run cost-optimisation and security-hardening audits.
BUSINESS DEVELOPMENT
- Uncover new markets and craft go-to-market strategies.
- Nurture key accounts and drive client retention & upsells.
- Lead competitive analysis and solution positioning.
- Run demos, proposals and deal negotiations end-to-end.
- Align technical roadmaps with revenue objectives.
EMBEDDED & IoT SYSTEMS
- Prototype with Arduino, ESP32 & Raspberry Pi platforms.
- Interface sensors via I²C, SPI, UART, MQTT protocols.
- Write firmware in C/C++ & MicroPython for low-power devices.
- Design PCBs and connect edge nodes to cloud dashboards.
- Optimise power, memory and connectivity for field rollout.
FULL-STACK DEVELOPMENT
- Build back-ends in PHP, Python, Node.js with clean architecture.
- Craft responsive UIs in HTML5, CSS3, JavaScript & modern frameworks.
- Integrate MySQL/PostgreSQL and NoSQL data stores.
- Write unit, integration & end-to-end tests for release confidence.
- Manage source control with GitFlow and peer reviews.
CYBERSECURITY ANALYSIS
- Perform vulnerability assessments & penetration tests.
- Monitor SIEM logs for real-time threat detection.
- Apply OWASP, CIS & NIST hardening best practices.
- Deliver security awareness training to dev & ops teams.
- Support incident response and root-cause forensics.
AMATEUR RADIO & ELECTRONICS
- Operate HF/VHF/UHF HAM rigs under licensed callsign.
- Design RF circuits and custom antenna systems.
- Provide emergency comms support during outages.
- Decode digital modes and LEO satellite telemetry.
- Mentor newcomers on radio theory, safety & regulations.
Awards & Education
IIT Madras
Winner of Utkraanti-16
Winner of Utkraanti-16 in Robotics Championship organized by Wingfotech Excellence at IIT Madras during Chemclave’16 and was Secured 1st Position in Final Round.
Gayatri Vidya Parishad
College of Engineering
Winner of ELECTROCLIQUE-2K16
Winner of ELECTROCLIQUE-2K16 in EEE Hardware Expo organized by Society of Electrical and Electronics Engineers at Gayatri Vidya Parishad College of Engineering and was Secured 2st Position in Final Round.
GITAM University
Winner of iSquareR2016
Winner of iSquareR2016 in Robotics Championship organized by GITAM University and was Secured 1st Position in Final Round.
• Attended the Two Days iSquareR2016 Seminar on Robotics in Space Technology organized by GITAM University
IIT Bombay
Runner of NRC
Runner of NRC event in Mind Wave Control Robot at IIT Bombay organized by ARK Techno solutions.
I’ve Worked With
2018
Project – R²D(Robot)
In April 2018, I designed and built a humanoid robot, applying my expertise in robotics and embedded systems. This project involved a mix of mechanical assembly, programming, and integration of various sensors and actuators to mimic human-like movements and interactions. It was an exciting, hands-on experience that deepened my understanding of robotics and the potential of humanoid applications in the tech field.
2017
Project – R²D(Drone)
In November 2017, I developed a hexacopter, which involved designing and assembling a six-rotor aerial platform. This project required in-depth knowledge of aerodynamics, motor calibration, and control systems to ensure stability and precise maneuverability. The experience enhanced my skills in drone technology, embedded programming, and real-time control, further fueling my passion for UAVs and robotics.
2018
Project – R²D(Rover)
In October 2015, I built a rover designed for rugged terrain navigation and remote operation. This project involved selecting durable components, programming control systems, and implementing sensor-based navigation to enable autonomous movement. Working on the rover deepened my understanding of robotics, sensor integration, and real-world mobility challenges, laying a strong foundation for my work in advanced robotics projects.